Improve the quality of placing orders and the waiting experience of your customers
Easily manage orders, menus, and tables in one place.
Streamlines operations by automating routine tasks, from orders to payments. Reduces wait times, minimizes manual errors, and optimizes staff productivity.
Facilitates faster, more reliable service tailored to modern customer expectations. Improves service speed and accuracy, leading to higher customer satisfaction and repeat business.
Consolidates various operational aspects into a single system. Simplifies financial management, sales tracking, and performance monitoring, enhancing decision-making.
Software Key Features
Contactless Ordering Made Easy.
Fast, Secure, and Flexible Payments using Stripe.
Complete POS Integration.
Detailed tickets for each order, including item specifics and preparation status.
Individual KOTs and printers for each kitchen and bar.
One system, multiple branches. Simplified control.
Add your items and manage with the system.
Create tables, generate QR codes, and manage with the system.
Allows restaurants to monitor stock levels, track ingredients, manage suppliers, and generate detailed reports.
Streamline dine-in service by reducing wait times, minimizing staff workload, and improving order accuracy.
An order status screen displays the current stage of an order, providing updates on its progress, whether it is pending, being processed, or ready for pick-up.
A digital screen that faces the customer at the point of sale (POS), displaying real-time information about their order, such as items purchased, prices, discounts, and the total amount due.
When the order is 'ready to serve,' the system will call out the order number via the monitor display with voice.
System requirements
Internet Connection
Desktop POS Terminal
Thermal Printer(s)
Cash Drawer
Note: The above system requirements are optional. NPos system can be accessed via phone, tablet, laptop, etc.
Our Simple, Transparent Pricing
Everything you need to manage your restaurant
For growing restaurants who want more advanced features.
For high-volume restaurants who want more advanced features.
What Restaurant Owners Are Saying
It has completely transformed how we operate. Managing orders, tables, and staff all from one platform has reduced our workload and made everything run more smoothly.
The QR Code menu and payment integration have made a huge difference for us, especially after the pandemic. Customers love the ease, and we’ve seen faster table turnover.
We are able to track every order in real time, keep our menu updated, and quickly manage payments. It is like having an extra set of hands in the restaurant.
Explore all features and functionality with a free trial before deciding to buy.
Scan To Make an Order
Have Any Question?
Contact Us
At NPos, we always prioritize our customers. This support policy is created to provide unending support to the users of our platform.
NPos provides assistance in the following ways:
1. Support Ticketing System
2. Email
3. Phone call
4. Knowledge Base Section
We provide support from Monday to Friday between 10 am to 6 pm GMT+8. Our usual support response time is within 24 hours but we always try to respond as early as possible.
1. NPos will not be held responsible in case of any software damage by any means. Temporary software interruptions may be experienced by the customers during the maintenance period.
2. Network interruptions from the end of your internet service provider.
3. System failures occurring from your end.
4. Acts of omissions that you are not permitted to get engaged in.
5. Issues occurred because of customization or usage of any third-party software.
6. Custom code requests as customization signifies personal requirements.
However, we will soon come up with paid customization services for the convenience of our clients.
There are some issues that need to be fixed but might not fall into our standard support help policies. In such cases, we’re here to help you with our upcoming paid premium support which will fulfill your personal requirements.
We request you to refer to our standard documentation for better understanding of how our platform works. Our support team will not be providing any kind of help related to the customization of the platform.
Our support team provides assistance to all the users by adhering to the above mentioned support policy details.
Please read these terms and conditions carefully as they contain important information about your rights and obligations when using this website (the 'Website').
The Website is owned and operated by Nerd Tomato Consultancy ('we', 'us', 'our'), trading as NPos ('Npos', 'Npos.my', the 'System', the 'Platform'), registered in Malaysia with company number: AC0022386-V and having our registered office at Lot 13A Arked Mara, Jalan Ah Cheong, 36000 Teluk Intan, Perak, Malaysia.
The term 'you' refers to the user or viewer of our Website.
By browsing on or using the Website you are agreeing to comply with and be bound by these terms and conditions which, together with our privacy policy, governs our relationship with you regarding the use of our Website.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
No Cash Payments Required for Registration: Store registration on our platform is completely free, and store owners can activate a trial plan at no cost. Subscription plans must be purchased directly through the platform via secure online payment methods. Partners and Affiliators are not authorized to collect any cash payments for store registration or subscription activation. If any Partner or Affiliator requests cash payment, please report it immediately to our support team.
Our Service may contain links to third-party web sites or services that are not owned or controlled by Npos.my
Npos.my has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Npos.my shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
These Terms shall be governed and construed in accordance with the laws of Malaysia without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us: [email protected]
This Privacy Policy ('Policy') describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at Npos.my, or the Npos system ('Npos', The 'Platform', the 'System'), made available by Nerd Tomato Consultancy ('Company', 'we', 'us', 'our').
The terms “you” and “your” refer to the user of the Platform.
Please read this Policy before using the Platform or submitting any personal information to Npos. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Npos.my unless otherwise defined in this Privacy Policy.
By using the Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Platform.
We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy we will endeavour to provide you with reasonable notice of such changes, such as via prominent notice on the Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.
The Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Npos shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.
We will collect and process the following information about you:
i. Create or update your account, which may include your name, email, phone number, login name and password, address, payment or banking information, date of birth and profile picture. If you sign in to the Platform through third-party sign-in services such as Facebook, or Gmail or any other social networking or similar site (collectively, “SNS”), an option of which may be provided to you by the platform at its sole discretion, you will be allowing us to pass through and receive from the SNS your log-in information and other user data; or
ii. Provide content to us, which may include reviews, ordering details and history, contact information of people you refer to us and other information you provide on the Platform (“Your Content”).
iii. Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information.
iv. Correspond with Npos for customer support;
v. Participate in the interactive services offered by the Platform such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc., or
vi. Enable features that require the Platform's access to your address book or calendar;
vii. Report problems for troubleshooting.
viii. If you sign up to use our Services as a vendorr, we may collect location details, copies of government identification documents and other details (KYC), call and SMS details.
i. When you communicate with us (via email, phone, through the Platform or otherwise), we may maintain a record of your communication;
ii. Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address;
iii. Usage and Preference Information: We collect information as to how you interact with our Services, preferences expressed and settings chosen. The Platform includes the advertising services (“Ad Services”), which may collect user activity and browsing history within the Platform and across third-party sites and online services, including those sites and services that include our ad pixels (“Pixels”), widgets, plug-ins, buttons, or related services or through the use of cookies. Our Ad Services collect browsing information including without limitation your Internet protocol (IP) address and location, your login information, browser type and version, date and time stamp, user agent, cookie ID (if applicable), time zone setting, browser plug-in types and versions, operating system and platform, and other information about user activities on the Platform, as well as on third party sites and services that have embedded our Pixels, widgets, plug-ins, buttons, or related services;
iv. Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
v. Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information. Analytics companies may use mobile device IDs to track your usage of the Platform;
vi. Stored information and files: The Platform may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the Platform to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection. If you permit the Platform to access the calendar on your device, we collect calendar information such as event title and description, your response (Yes, No, Maybe), date and time, location and number of attendees.
vii. If you are a partner restaurant or merchant, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.
i. We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
ii. When you sign in to the Platform with your SNS account, or otherwise connect to your SNS account with the Services, you consent to our collection, storage, and use, in accordance with this Policy, of the information that you make available to us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-in process. Please see your social media provider’s privacy policy and help center for more information about how they share information when you choose to connect your account.
iii. If you are partner restaurant, merchant or a delivery partner, we may, additionally, receive feedback and rating from other users.
We use the information we collect for following purposes, including:
i. To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your account;
ii. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services;
iii. To administer and enhance the security of our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
iv. To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;
v. To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
vi. To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
vii. To allow you to participate in interactive features of our Services, if any; or
viii. To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
ix. If you are a partner restaurant or merchant, to track the progress of delivery or status of the order placed by our customers.
We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyse the log files of our Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
We may share your information that we collect for following purposes:
» With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
» With Partner Restaurants/Merchant: While you place a request to order food through the Platform, your information is provided to us and to the restaurants/merchants with whom you may choose to order. In order to facilitate your online food order processing, we provide your information to that restaurant/merchant in a similar manner as if you had made a food order directly with the restaurant. If you provide a mobile phone number, platform may send you text messages regarding the order’s delivery status.
» With Other Users: If you are a delivery executive, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
» For Crime Prevention or Investigation: We may share this information with governmental agencies or other companies assisting us, when we are:
» Obligated under the applicable laws or in good faith to respond to court orders and processes; or
» Detecting and preventing against actual or potential occurrence of identity theft, fraud, abuse of Services and other illegal acts;
» Responding to claims that an advertisement, posting or other content violates the intellectual property rights of a third party;
» Under a duty to disclose or share your personal data in order to enforce our Terms of Use and other agreements, policies or to protect the rights, property, or safety of the Company, our customers, or others, or in the event of a claim or dispute relating to your use of our Services. This includes exchanging information with other companies and organisations for the purposes of fraud detection and credit risk reduction.
» For Internal Use: We may share your information with any present or future member of our “Group” (as defined below) or affiliates for our internal business purposes. The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
» With Advertisers and advertising networks: We may work with third parties such as network advertisers to serve advertisements on the Platform and on third-party websites or other media (e.g., social networking platforms). These third parties may use cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you.
While you cannot opt out of advertising on the Platform, you may opt out of much interest-based advertising on third party sites and through third party ad networks (including DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). Opting out means that you will no longer receive personalized ads by third parties ad networks from which you have opted out, which is based on your browsing information across multiple sites and online services. If you delete cookies or change devices, your opt out may no longer be effective.
» To fulfill the purpose for which you provide it.
» We may share your information other than as described in this Policy if we notify you and you consent to the sharing.
We have in place appropriate technical and security measures to secure the information collected by us.
We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.
When you sign up for an account, you are opting in to receive emails from Npos. You can log in to manage your email preferences or you can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Npos.
If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy, please write to us at [email protected]. Please note that we may take time to process such requests, and your request shall take effect no later than seven (7) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able offer you any or all Services upon such withdrawal of your consent.
If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at [email protected] or write to our Grievance Officer at the following address:
NPos Grievance Officer
Lot 13A, Arked Mara, Jalan Ah Cheong, 36000 Teluk Intan, Perak, Malaysia.
Further, please note that the Platform stores your data with the web hosting provider Linode LLC, which may store this data on their servers located outside of Malaysia. Linode LLC has security measures in place to protect the loss, misuse and alteration of the information, details of which are available at https://www.linode.com/.
The privacy policy adopted by Linode LLC are detailed in https://www.linode.com/legal-privacy/. In the event you have questions or concerns about the security measures adopted by Linode LLC, you can contact their data protection / privacy team / legal team or designated the grievance officer at these organisations, whose contact details are available in its privacy policy, or can also write to our Grievance Officer at the the address provided above.
NPos is a pay-as-you-go service which means you can pay according to a subscription plan that can be discontinued or cancelled at any time.
Customers are advised to check and verify all plan and transaction details before confirming any order(s) and making payments.
There is a free trial available for you to try before you subscribe to our services.
However, there shall be no refund for services subscribed.
Our Platform and third parties with whom we partner, may use cookies, pixel tags, web beacons, mobile device IDs, “flash cookies” and similar files or technologies to collect and store information with respect to your use of the Services and third-party websites.
Cookies are small files that are stored on your browser or device by websites, apps, online media and advertisements. We use cookies and similar technologies for purposes such as:
» Authenticating users;
» Remembering user preferences and settings;
» Determining the popularity of content;
» Delivering and measuring the effectiveness of advertising campaigns;
» Analysing site traffic and trends, and generally understanding the online behaviours and interests of people who interact with our services.
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
To modify your cookie settings, please visit your browser’s settings. By using our Services with your browser settings to accept cookies, you are consenting to our use of cookies in the manner described in this section.
We may also allow third parties to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs and other technologies to identify your device when you visit the Platform and use our Services, as well as when you visit other online sites and services.
